1. About app operation
This app may freeze, crash, or otherwise fail to operate properly depending on the app version and the environment of the device being used.
If the app stops working properly, the following methods may help resolve the issue.
2. How to resolve
・If multiple apps are running simultaneously on your device, fully close all apps.
・If the device’s memory is insufficient, organize the apps you use and delete unnecessary files.
・If the app is not the latest version, update it.
・Restart your device and the app.
・Change the network environment, such as turning off Wi-Fi or reconnecting.
・Uninstall the app once and then reinstall it.
※ If you do not know your login information, you will not be able to log in after reinstalling. Please check your login email address by referring to How to confirm your login email address before uninstalling.
3. If the issue does not improve
If the problem persists after trying the above, please contact us through the Inquiry Form with the following information.
ーーーーーーーーーーーーーーーーーーーーーーーーーーーーー
・Profile URL of the Wantedly account where the issue occurs
・Date and time when the issue occurred
・Steps leading up to the issue (buttons tapped, operation procedures, etc.)
・Screenshots or video captures showing the issue
・Environment details
- Device model number
- OS name and version
- Version of our application
ーーーーーーーーーーーーーーーーーーーーーーーーーーーーー